Forum Discussion

Merco's avatar
Merco
Cover User
3 hours ago

Accountright Logging Out

Hi,   I use Accountright on my desktop and browser, the desktop version logs me out every few minutes, sometimes seconds after logging in, sometimes just after hitting the print button and worse of...
Genreve_S's avatar
Genreve_S
MYOB Moderator
2 hours ago

Hi Merco,

 

That sounds incredibly inconvenient, especially when it’s happening while you’re working and printing. Being logged out after only a few minutes isn’t the normal browser inactivity timeout.

Please try these steps:

  • Close AccountRight and any MYOB browser windows.
  • Reopen AccountRight and complete the sign-in in your default browser. When prompted, select Open MYOB or Open AccountRight and let it return you to the desktop app.
  • Clear the AccountRight cache, then reopen the app: Clearing the AccountRight cache.

If it still logs you out while you’re actively working, please contact our Support team via My Account or live chat through MOCA, our virtual assistant. So they can investigate the desktop and sign-in connection further.

 

Regards,
Genreve

 

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