Hi Genreve,
Thanks for getting back to me.
I’ll send you the case details by private message now.
This has been ongoing for over a month and there have been multiple support contacts, including MYOB support using TeamViewer on my computer and confirming the issue appeared to be on MYOB’s end.
The issue is still the same: I have an active AccountRight Plus subscription, but when I try to create or upload/use an online company file, I get the “AccountRight subscription required” message.
Support has repeatedly sent me the same help articles and asked for the same information, but the issue has not been resolved. My most recent case was also closed despite the issue still being active.
At this stage, I’m happy for MYOB to delete or reset any failed online file/setup linked to my account if needed. I just need to be able to use the product I’m paying for.
I’ll send the case number and details privately.
Thanks
Liam
