I have a similar problem. I have recently uploaded 2 desktop MYOB AccountRight files online and now have an Active Plus subscription for both these files. However, I can't access these files via the MYOB Web Browser and can still only access via the desktop application, despite now paying a full subscription that entitles me to have full online access. I have raised requests with MYOB technical support and got absolutely nowhere. It has got to a point that I will have to seriously consider converting to an alternative Accounting Platform and also raise this issue with NSW Fair Trading as it is against consumer law to fail in providing service that was advertised and paid for.
Hi Colin_Thom,
I can understand why that would be really frustrating, especially when you’re paying for online access and still can’t open the files in the browser. If the files have already been uploaded online and your subscription includes AccountRight Plus Active, then you should normally be able to access those company files in the browser as well as in the desktop app. If that isn’t happening, it does sound like something isn’t lining up correctly with either the file access or the subscription setup on the account.
Because of that, this will need to be checked from our side. If you haven’t been able to get through by phone, you can also reach our team through the support options in MyAccount here: Get help and support
Regards,
Earl
