AccountRight Windows cannot be moved, only resized

Hey esemel,

Thanks for the detailed rundown and kudos for checking that older Community Forum post too. Given you’re on AccountRight Premier NZ 2025.8.1, the first step is to update to the latest release and then resize and move the windows again, as newer builds can tidy up window behaviour across versions. Next, hop into your Windows display settings (right‑click the desktop > Display settings) and check that both monitors have the Scale & Layout and Screen resolution set to the recommended values. Mismatched or high‑DPI scaling across dual monitors can cause quirky window movement and resizing in desktop apps like AccountRight. If that still misbehaves, make sure to reach out to our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account. They'll be able to check this out for you.

Cheers,

Doreen

Hi Doreen,

Thank you for your reply.

I have searched your website but it appears that 2025.8.1.14 is the most recent build. And as per my original message that is the build I am on already.......Am I missing something?    September 2025 Latest Release

And I asked the virtual assistant whichthat was a waste of time really - it didn't understand what I meant by latest build of AccountRight !

Hi esemel,

You’re not missing anything, AccountRight 2025.8.1.4 is the latest build version and you’re already on it. Since you’re up to date, try checking your display settings like Doreen_P mentioned and see if that helps. If that still doesn’t do the trick, our support team can dig deeper. You can call us, lodge a ticket via My Account, or hop on live chat through our virtual assistant MOCA. I know It might miss your point at first, but once the suggested answers don’t help, it’ll connect you to the team.

Cheers,

Princess

Thank you for the reply, Princess. I did check both of the monitors, before and again, and both show as "Recommended" (see screenshots attached.

I have also tried the virtual assistant which was less than helpful and I have also created a ticket through myMYOB. I can try the virtual assistant again, if you think that will get me through to a human ??

So, two months have gone by since I created this comment.....

I have opened two Support tickets, one of them titled "Complaint". The latest recommendation from the Senior Product Specialist was to check the re-sizing .... oh look, that's what Princess suggested two months ago!!!

I have been given the same advice several times, and mostly very superficial advice at that, none of the support people seem to read any of the notes in the tickets, and here we are with the same advice again, and a “specialist” throwing his/her hands in the air with a “not our problem” attitude.

I have discovered that there are some windows that CAN be moved, sometimes different coloured widows (possibly different levels in a hierarchy of windows, or different areas of code) display different behaviour, most would only re-size, while some (only a few) would display the correct behaviour, i.e. move rather than re-size with the correct cursor. This might be a possible avenue of investigation if MYOB were interested.....

The MYOB Support team have not been very helpful to be honest. The Senior Product Specialist only realised what the issue was yesterday after I sent them the video of the behaviour I had sent over a month previously and was, I assumed, in the records. 

So I decided to try a different laptop to see if that makes any difference and to ascertain whether it's the monitor's connections, the laptop itself or the MYOB application......Not one of the support people (or Senior Product Specialists) have suggested trying a different laptop !

My current laptop, displaying the annoying behaviour, is a new Lenovo Ideapad Slim 3, running the most recent update of Windows. I have now tried again with an older laptop, an HP-ZBook-Laptop, running Windows that is not quite up to date.

The HP does NOT show this behaviour, i.e. the child windows can be moved and the annoying re-sizing cursor doesn't show on some of the windows rather than the moving cursor, and so the monitors and their connections are NOT the problem. It appears it is more likely to be the compatibility of the MYOB application with different brands of laptops.

Perhaps in the MYOB Release Notes there could be a  list of compatible devices.....