Annoying mannual login required every day
It's so annoying and silly that MYOB now even removed the "trust for 30 days", where we have to manually input both email address and password every single day. The silly thing is that the "trus...
Forum Discussion
Hi LeilaYuan,
Thank you for your post. Please allow us to welcome you to the community forum.
We completely understand your frustration with the recent changes in the login process. It's essential for software to balance security measures with user convenience, and it sounds like this adjustment has impacted your daily workflow negatively. The trust this device for 30 days is for the 2fa code to remember the device you used when you login. This option only works when you sign in with the same device and browser you were using when you selected it. For further information about security changes, kindly refer to this article : Update - Improved Security - 2FA changes.
Your feedback on this matter is incredibly valuable, and we'll make sure to pass on your concerns to the relevant team. While we can't promise immediate changes, your insights will certainly be taken into serious consideration for future updates. We appreciate your patience and understanding in this matter.
Thank you for taking the time to share your thoughts with us. Your input helps us better understand our users' needs and work towards creating a more user-friendly experience.
Cheers,
Princess
Hi Princess
I do not mind having to login with name and password and 2FA once a day. However I am a bookkeeper who accesses multiple files and I am currently having to do that for every file. If I forget to do something and have to login to the same client file several times in the day, I have to fill all this in each time. understand security and am happy to do this, but once a day should be sufficient.
can you let me know if it is intended to go back to once a day or will it continue to be for each file every time I open one.
thanx
Manola
Hi LeilaYuan,
The login process shouldn't prompt you to log in again if you're just switching businesses. If you are being prompted to log in when clicking the switch business button, I recommend reaching out to support. You can create a support ticket from the MyAccount window or contact the live chat team through MOCA. Additionally, you can read more about the new login update through this link.
In the meantime, feel free to create a new thread if you need any other help.
Thanks,
GenreveYou are assuming I am using the browser version, while I am actually using my desktop and yes it prompts every single time for every file
Hi MezIndustries,
The desktop version works the same way as the browser, switching business isn't supposed to prompt you to log in. It still best to reach out to support to troubleshoot this.
Regards,
Genreve
Hello,
I am a bookkeeper for a family business that has multiple companies and run 11 Myob company files.
Every time I sign into each company I have go through the process. This is totally unacceptable. Lately after an upgrade there seems to be more bugs each time. Lately I would not recommend Myob to anyone!
Sorry to hear that you're experiencing issues with needing to enter a 2FA code or repeat the login process when switching from one file to another company file. Our team will investigate the authentication process when switching files further. I've also sent you a private message to gather more details to help us identify the cause of the re-login process.
Cheers,
Princess
