Back up offline is not available v2026.5

Hi toip​ , please send me a private message with your case number and I will see if there is any way that I can help. 

Hello Mike. How do I get you or someone else there to respond to my support requests: I have been waiting since Jun 1 to have an issue with not being able to get my company file on line.

Hi MJBook​ ​, MYOB employees represent us, regardless of their name and where they are located. There is no reason to request an 'Australian' representative. 

Offline backups operate on the same technology that supports operating a file offline. As AccountRight PC 2026.5 no longer supports working offline, this also means it no longer supports an offline backup.

As per my reply above, and another here, the reasons for needing an offline backup are now solved by modern enhancements to software. 

If an offline backup is still important to you, then you can request a server backup retrieval from MYOB.
The best thing to do you be to take a point in time online back up, name it FY26 (or whatever works for you) and then request a copy.
There is currently a fee for this service of $49.95, but if you read my linked post, you can hopefully start to consider the new way of working with an online file/backup system.

Hi Dylemma​ - the question is why do you always back up to a thumb drive?

I can absolutely see why this was necessary in the past, with older technology, and older processes (eg emailing a copy of a backup to your accountant, or being unable to view previous financial years).

But this isn't a requirement anymore with modern solutions like inviting your accountant into the online file, and viewing previous years via the browser. 

The online backup is automatic, once every 7 days, while still giving you the ability to take a point in time backup at any time you want. You're covered without having to think about it.

This is just rediculous.....come on MYOB....get your act together. Surely it's a simple tweak on your back end to reinstate this feature! You're just creating more stress for everyone already struggling with end of year processes.  Nearly everyone will tell you that, although you back up to servers and/or cloud, you also ALWAYS back up your end of year reports on a thumb drive - nobody relies purely on cloud or server back ups alone.  Please put this feature back where it belongs - in our own hands. 

URGENT ATTENTION  REQUIRED

It is now the End of Financial Year and the urgency is Payroll FY2026 and finalising previous financial year/s.  MYOB is now hindering this process too, as we can't back up offline.  MYOB needs to URGENTLY action this request to reinstate OFFLINE BACKUP.

QUESTIONS FOR MYOB:

Are there any Australian representative that can action this?  Overseas people use Western names so I don't know where Amanda is located?  Where are the programmers located, Australia, Philipines, USA etc?

100%.... it's ridiculous.  It's our data, we should be able to store it anywhere we want to. I don't think Amanda is reading the room and I'm not even sure she understands what has happened. The link goes to information about stopping support of offline usage but this is online users that have now lost functionality, that is vital to data storage for audit, etc.

I had phoned MYOB about the offline use of a file that doesn't need to use payroll, bank feed etc.  I was told to download 2026.4 SE and that I could use this version and not to upgrade and it will be OK.  I works.

NOW TO THE ISSUE OF BACKING UP OFFLINE -  We require ONLINE files to be BACKED UP OFFLINE to our own/CLIENT'S computer systems.  These are our/clients DATA files and I can't find legally where you can withhold our data files (and MYOB holds it is for only 90 days).  We are paying for MYOB subscription to use your accounting package only. Clients who have their OWN CLOUD BACK UP SYSTEM for their computers require their files to be backed up onto their own computer NOT MYOB.  This needs to be RECTIFIED or else everyone will start to look elsewhere.  Amanda, you need to listen to the people and get this rectified.  The way I read it was only about using MYOB offline not eliminating OFFLINE BACK UPS for online files.  I have spent so much time on the phone trying to find a way to change the files that I have upgrade to 2026.5 so I can use the BACKUP OFFLINE.  I can't finalise financial years and close, as I am not prepared to proceed until I have a local back up to our/their computer.  Your online chat assistant is USELESS as it just kept directing the process to Set up, preference, security and guess what it's not there????  Many people work on weekends, as I do and the online chat assistant is NO HELP.  On Monday, I spent 1.5 hours on the phone with one of your assistants who said I could downgrade back to 2026.4, I was sceptical, as I had never known that files can be downgraded and 1.5 hours later be told it can't be done!  We pay good money for our subscriptions to MYOB and need OFFLINE BACKUPS TO BE REINSTATED.

This post relates to clients who were storing their data offline. We have been storing our data online for years but we back up to a secure location that isn't MYOB, for security purposes (having been let down by MYOB in the past). This post doesn't mention that you are going to remove manual backup access for clients whose data is stored online (which is what you have done). This needs to be rectified. We don't want automatic back ups because we want to be able to have a restore point for important milestones (like EOFY, etc). We also want to be able to store that backup on a different server to MYOB, so that our back up isn't lost if the MYOB server crashes or is hacked. Taking away this facility was not advised to clients who were already online and there will be a large number who are just as unhappy as us.

Hey MJBook​ 

Offline backups are no longer available with the latest version of MYOB AccountRight. We announced these changes last month, you can check out the post here.