Forum Discussion

BSS2605's avatar
BSS2605
2 years ago

Backup in progress error message

My internet connection was interrupted during a recent backup process and was not completed. I am now unable to access the company file and receive the following error message:   Backup in Progress...
Backup in progress issue
File access issue
Earl_HD's avatar
Earl_HD
MYOB Moderator
2 years ago

Hi BSS2605,

Thank you so much for your detailed post and welcome to the Community Forum!

I'm happy to assist you with this matter. I have sent you private information that will aid us in resolving the issue. Please check your inbox for further details.

Looking forward to hearing from you soon!
Regards,
Earl

TTC1's avatar
TTC1
2 years ago

Good morning, I am having the exact same issue as above. Any help greatly appreciated.

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi TTC1, 

     

    Thanks for posting your concern in the forum. 


    I'm sorry to hear about your file stuck in the backup process. To collect more information regarding your concern, I will send you a private message. 

     

    In the meantime, feel free to create a new thread if you require any other assistance.

     

    Thanks,
    Genreve

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi TTC1, 

     

    I'm just following up on your concern regarding your file being stuck in the backup status. Feel free to respond to my private message if you require further assistance with this. 

     

    Thanks,
    Genreve

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi TTC1, 

     

    I hope this response finds you well. We will be closing this case as we haven't received any updates regarding your file being stuck in the update. 

     

    If you require further assistance with your file or any other assistance, don't hesitate to create a new thread. 

     

    Thanks,
    Genreve

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