Forum Discussion

BSS2605's avatar
BSS2605
2 years ago

Backup in progress error message

My internet connection was interrupted during a recent backup process and was not completed. I am now unable to access the company file and receive the following error message:   Backup in Progress...
Backup in progress issue
File access issue
SFF's avatar
SFF
Cover User
8 months ago

Hi 

I am having the same issue and need some help?

 

thanks

 

Tracey

 

Princess_R's avatar
Princess_R
MYOB Moderator
8 months ago

Hi SFF,

 

I see that you're also stuck with the "back up in progress" status. No worries, I'm here to lend a hand! I have reset your file back to active. This should allow you to login back into that company file as intended. Please restart AccountRight, then access the file again.

 

Feel free to get in touch if you need more help.

 

Cheers,

Princess

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