Backup in progress
Hello, Please help reset our MYOB file as it's currently stuck backing up. This is rather urgent as we have 4 people unable to do anything. Thanks.
Forum Discussion
Hello,
Same, got to work this morning and my MYOB is stuck in back up mode.
Cant do anything.
Please need help urgently and call center only opens at 9am Adelaide time.
Thanks
Hi EssieMarriotts,
Welcome to the Community Forum! I've arrange a script over your file that should fix the issue. If the issue persists, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
Hello,
This has happened to us multiple times and is quite inconvenient when we have people unable to conduct any work outside of your assistance hours. Is there something you can do to prevent this from happening?Thanks.
Hi BJM1988,
The backup-in-progress issue seems to pop up randomly, and we haven't figured out the cause yet, so there's no surefire way to stop it from happening again. If it happens, just reach out to our support team, and they'll help you out as soon as they can.
Regards,
Genreve
Are you able to help me ours is stuck in back up too
Thanks, got it sorted via the live chat.
