Forum Discussion

Cover User

1 month ago

Cancel subscription

Hi, I want to cancel my subscription. I cannot get through Support via Chat or contact phone number for cancellations, and at all times (since May) I have been asked to wait for hours. I am now fed up wasting my time waiting. I have lodged a support request for cancellation, the case number is 03171385, created 22/6/26. I have receved no response. Not acceptable, very poor service. Today I received an invoice for July 2026, I want my subscription to cease, so please stop sending future invoices for a service that I no longer use. My file has always been offline and I refuse to load it on-line. If no action is taken, I have no option but to report to AFCA or Fair Trading to have this issue resolved.

12 Replies

bs938
Cover User
19 days ago
HI Amanda, As I have said in my response previously, calling the number is not a solution as I dont want to waste my time. I have been billed for the month of July but payment did not go through as I have instructed the credit card provider to block the charge. Can you please process the cancellation of the subscription asap and let me know as I do not want MYOB to refer my unpaid account to a debt collector. Thanks.
Isaiah_C
MYOB Moderator
18 days ago
Hi bs938,

Thanks for following up. I understand you want your subscription cancellation sorted as soon as possible and don’t want your unpaid account referred any further. We’ve already followed up your case with the relevant team and asked them to review this for you. Someone will assist you as soon as a team member becomes available. We’ll keep you posted as soon as there’s an update on the cancellation.

Regards,

Sai