CANCEL SUBSCRIPTION

Hi WillyIAm,

Thanks for filling me in on the details. We want canceling a subscription to be simple and hassle-free, and I’m genuinely sorry that it’s been the exact opposite for you. You shouldn't have had to follow up multiple times to get answers about your cancellation and billing. To help move things along, I’ve flagged your case directly with the relevant team. I can't guarantee an exact turnaround time just yet, but please rest assured that your account charges will be reviewed and the team will contact you directly as soon as possible.

Cheers,

Princess

But we do that Genreve - that is the problem. Nothing happens. Still getting billed. Not happy with MYOB

This is just a platitude Princess. I'm in the same category. No change. No action. Just empty promises.

Platitudes Princess

Have been trying for the last two days to cancel subscriptions - of course, no luck!   On hold to the 1300940281 number for over an hour only to be disconnected, and this has occurred on 3 occasions.

My next avenue will be to ring my bank to stop the direct debit and then report to the ACCC for unfair contract terms.   Will not be playing your game MYOB.

Hey Andrew_L_2026,

Sorry this has been such a rough run, especially with your cancellation. We’ve followed up your support request with the team handling it and given it a proper nudge. Please keep an eye on your email for any updates from them.

Cheers, 

Doreen

Thanks Doreen. Is this a known problem with MYOB cancellation and refund process? I have made several calls, support queries, etc - it's been literally months. I'm still getting billed in error every month. It's really inexplicable and unacceptable. 

Hi Andrew_L_2026,

We understand why you’re asking, especially as you’ve been contacting us about this for several months and are still seeing monthly charges. While we can’t confirm that this is a known, widespread issue with the cancellation and refund process, your case is still being followed up. We’re currently handling a high volume of requests, which has caused some delays in reviewing and completing cases like yours. We don’t have an exact timeframe to provide at this stage, but please keep an eye on your email for any updates regarding your case. 

Regards,

Sai