Cancelling my subscriptions

Question

Hi&nbsp;My accountant has moved to XERO and so have I.I called the 0800# times and was hung up on 3 times at 30mins on May 1stI tried to cancel on-line - that directed me to the 0800 - being the 3rd hang-upI have completed a downgrade form on-line - to cancelation and have not heard a thing - no call, no email. No notifications, now the 5th.How do we cancel subscriptions? I do not want another month to be charged over the 3 entities.&nbsp;&nbsp;&nbsp;RegardsAnita - linked by my email address

doreen_p · Answer

Hi amvanbeek,
&nbsp;
Sorry you’ve had such a rough run trying to get this sorted. I can see you’ve already created a support case. Please allow the team up to 3–5 business days to review and respond regarding the subscriptions for your entities.
&nbsp;
Cheers,
Doreen

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