Forum Discussion

JeffHarsh's avatar
JeffHarsh
Contributing User
11 months ago

Cannot log in - Backup in Progress

Hello,    Please help urgently   I have tried multiple time to log in this morning & keep getting the same message.   Back up in progress this complany file is currently backing up you can si...
  • Celia_B's avatar
    Celia_B
    11 months ago

    HI JeffHarsh,

     

    Thank you for your post. 

     

    We are sorry to hear about your experience when you logged in to your account. I have set your company file back to active. Can you please try to log back in? You should be able to access your file.

     

    If you still need assistance with this, please feel free to create a new post. We are happy to help. 

     

    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

     

    Kind Regards, 

    Cel

     

JeffHarsh's avatar
JeffHarsh
Contributing User

How do I contact MYOB before 9am for real person help or live support.

 

I can t sign in to MYOB so I cant use Mocca & phone support is a recorded msg to call back after 9am.

 

Celia_B's avatar
Celia_B
MYOB Staff
11 months ago

HI JeffHarsh,

 

Thank you for your post. 

 

We are sorry to hear about your experience when you logged in to your account. I have set your company file back to active. Can you please try to log back in? You should be able to access your file.

 

If you still need assistance with this, please feel free to create a new post. We are happy to help. 

 

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

 

Kind Regards, 

Cel

 

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.