I have 5 company files and 3 are working fine on the latest version (2024.4). I have just updated the other 2 files to version 2024.4 and when opening the file it kicks me out of MYOB. When I go to My Library the file is there and shows the latest date updated which is the date I tried to access the files before it kicked me out.
Can anyone please suggest a solution to resolve this issue?
Many thanks
Barry
Hi bazzamed,
Thank you for your post and I understand that the issue is still not fix even after following the troubleshooting above. Alternatively, please try clearing the cache of Accountright as it might fix the issue.
Feel free to write a post if you need further assistance.
Cheers,
Jem
Hi Jem
Thanks for the feedback but I have already tried this option but still does solve my problem.
Any other suggestions would be received gratefully.
Many thanks
Barry
Hi bazzamed
I hope you are not in a hurry to access this file - seems to be going on for some time. If you can't sort it out, get in touch with someone like MYOX Services - they should be able to sort it out in minutes.
To try again yourself, copy the files from the hotfix download to the same folder that holds Huxley.Application.exe (sub folder called app-2024.600.10009) Run it from there. The hotfix needs files but MYOB doesn't include them in the download.
Regards
Gavin
Hi Earl
I tried your suggestion but it did not solver my problem.
Do you have any other suggestion/comments as I need to get this sorted as I cannot login to my company files.
Many thanks
Barry
Hi bazzamed ,
I see you're having trouble with your updated files. You usually need to unzip the file to use the hotfix tool. Check out this forum thread for simpler instructions on the previous suggestion.
If there's anything else you need, just start a new thread anytime.
Thanks,
Genreve
Hi Genreve
Is there a telephone number that I can contact to get a solution to this issue that you are aware of?
I would appreciate any suggestion to solve this problem as i need to get access to the files?
Hopefully you can help?
Many thanks
Barry
Hi Gavin
Deleted as suggested and tried again but unfortunately same outcome.
Any other possible suggestions?
Hi Gavin
I tried following your solution and came across the following:
I saved the link of AccountRight Hotfix Tool as
but it downloaded as
I am not sure if I have missed something so if you could make any further suggestions I would be most grateful.
Many thanks
Hi bazzamed
Try suggestion by Earl_HD
Unable to open upgraded file is a more likely solution.
Regards
Gavin
Hi bazzamed
Thanks for your post. To fix this, I recommend clearing your AccountRight cache to avoid software discrepancies. Clear your AccountRight Cache
Additionally, instead of selecting from recently opened files, open the application and choose the file from the library or online, depending on where it is saved.
Feel free to post again, we're happy to help!
Regards,
Earl
