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bazzamed's avatar
bazzamed
Experienced Cover User
2 months ago

Cannot open Company file

I have 5 company files and 3 are working fine on the latest version (2024.4). I have just updated the other 2 files to version 2024.4 and when opening the file it kicks me out of MYOB. When I go to My Library the file is there and shows the latest date updated which is the date I tried to access the files before it kicked me out.

 

Can anyone please suggest a solution to resolve this issue?

 

Many thanks

 

Barry

Desktop

5 Replies

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  • bazzamed's avatar
    bazzamed
    Experienced Cover User
    4 days ago

    Hi Gavin

     

    Deleted as suggested and tried again but unfortunately same outcome.

     

    Any other possible suggestions?

  • bazzamed's avatar
    bazzamed
    Experienced Cover User
    9 days ago

    Hi Gavin

     

    I tried following your solution and came across the following:

     

    I saved the link of AccountRight Hotfix Tool as

    but it downloaded as 

    I am not sure if I have missed something so if you could make any further suggestions I would be most grateful.

     

    Many thanks

     

    • gavin12345's avatar
      gavin12345
      Ultimate User
      9 days ago

      Hi bazzamed 

      Unconfirmed means the download did not complete. Delete and try again.

       

      Regards

      Gavin

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    12 days ago

    Hi bazzamed

    Thanks for your post. To fix this, I recommend clearing your AccountRight cache to avoid software discrepancies. Clear your AccountRight Cache

    Additionally, instead of selecting from recently opened files, open the application and choose the file from the library or online, depending on where it is saved.

    Feel free to post again, we're happy to help!

    Regards,
    Earl