Cannot sign in / open company file
Update #2: closed myob an hour ago, and now cannot access the file again. The same cycling is happening, but it won't even go to the sign in page now - just recently opened company files list. ...
Forum Discussion
Hi RLG,
Thank you for your detailed post, and welcome to the Community Forum! Could you please confirm if you encounter the same issue when logging in using a different computer? If so, I would suggest visiting this help page titled "Unable to open recently upgraded company file" for a potential solution.
Feel free to post again, we're happy to help!
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Regards,
Earl
Thanks for the advice Earl, Yes, I do encounter the same issue on different machines, but the link refers to files that are offline, which mine is not.
I've opened the diagnostic file, which has the following exceptions:
"Myob.IdentityModel.Clients.LiveDirectory.LiveDirectoryServerException: The authentication browser dialog failed. Reason: The request could not be processed by the server due to invalid syntax."
"MYOB.Huxley.UI.Controllers.Helpers.AuthenticationExceptionHandler,Error,1,Failed to authenticate user : AR.Common.oAuth.OAuthException: The authentication browser dialog failed. Reason: The request could not be processed by the server due to invalid syntax."
I can upload the diagnostic file if it will help to have the full picture.
Hi RLG,
Thanks for your response.
It seems that you already did all the troubleshooting steps. To investigate this further, can you send us a copy of the full diagnostic log and confirm if you are using the same email address in the forum to access this file?
We look forward to your response.
Thanks,
Genreve
