Can't access Clearwater File due to update

Question

Hey, I want to test an import and want to use Clearwater.&nbsp; I have downloaded the files from my.MYOB but when I try to use them it says I have to updated my version of AccountRight but I have the lates version??

komal_s · Answer

Hi&nbsp;Mel_Achterberg&nbsp;Can you please follow this help article to use the clearwater files and let me know if you're still experiencing the same problem?&nbsp;

mel_achterberg · Answer

Hi Komal Yes I have tried that. I was able to download them okay but when I try t open the file through MYOB, it wants me to update my MYOB but I have the latest version!

komal_s · Answer

Hi&nbsp;Mel_Achterberg&nbsp;Please choose "Yes" to the upgrade prompt as if the sample file is in an earlier version, it will upgrade the file to match your software version.&nbsp;

mel_achterberg · Answer

I already have done that and have the latest version.

komal_s · Answer

Thanks for confirming, please attach a screenshot of Help&gt;&gt;About MYOB AccountRight for the file that opens on this first and also the screenshot of the error so we can check what's causing it.&nbsp;

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Can't access Clearwater File due to update

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