Forum Discussion

Shania's avatar
Shania
Contributing Cover User
2 years ago

Can't log in online files_urgent

Hi, I can't log in online files today when I plan to do STP finalization just now. It shows it might version problem. Online files is 2023.5 version, but my software was upgraded to 2023. 6version a...
Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi Shania, 

 

Thanks for reaching out. 

 

I'm sorry to hear about your difficulty accessing your files. May I know if you receive any error messages when trying to access them, or any information regarding the issue would be much appreciated. 

 

We look forward to your response. 

 

Cheers, 

Genreve

  • Shania's avatar
    Shania
    Contributing Cover User
    2 years ago

    Hi, thanks for reply.

    It seemed to be connent problem as of online file version.  After an hour that day, the online file was upgraded into a higher version and I could log in suddenly. I can log in normally now.

     

    Shania

     

     

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      2 years ago

      Hi Shania,

       

      Thanks for the update. 

       

      Feel free to let us know if you need any other assistance. 

       

      Thanks,

      Genreve

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