Hi All, a question on MyMyob login. Having an error message when trying to login to MyMyob.
In the meantime, I do have access via AccountRight, oddly enough to only 1 of the files.
While here are all the files that I can see online.
Is MyMyob somehow inactive? Can this be resolved please? Have contacted the subscriber and they definitely have me as a user.
Thank you!
Tatiana
Hi TatianaA,
Thank you for the post. I'm sorry to hear that you were unable to log in. To access your MYOB file, please go to app.myob.com and log in with your credentials.
Regards,
Sai
Hi Isaiah, thanks for the response. I'm ok to login to that one, it's MyMyob that doesn't let me though. Please see screens.
Can you help with MyMyob?
Hi Isaiah_C ,
I am colleague of the OP. I found a similar issue posted in the past and it seems that some records on MYOB back end need to be refreshed in other for TatianaA to log back into my.MYOB: Unable to login to my.myob | MYOB Community.
Can you please confirm this? Many thanks!
Hi Isaiah,
Can you respond please? It's been 6 days, thanks.
Tatiana
Hi Isaiah, thanks for the response. I'm ok to login to that one, it's MyMyob that doesn't let me though. Please see screens.
Can you help with MyMyob?
Hi TatianaA ,
Are you still experiencing this issue? If so, I recommend trying our virtual assistant, MOCA. It's designed to dive deeper into issues like this. You can engage with MOCA through myob.com/support for any queries or assistance you might need. If MOCA can't provide the help you need, our live chat team is available to pick up where MOCA left off.
Regards,
Earl
Hi Earl,
I need someone to attempt the below before I go jumping more hoops. Time is money
Hi TatianaA,
Thank you for your patience. I noticed you mentioned wanting to access my.myob. Could you please let us know the specific reason or task you are trying to accomplish? We'd like to ensure you're aware that the new portal for accessing your file is app.myob.com, which provides a more streamlined and enhanced experience.
if you still need assistance, please reach out to our live agent through our virtual assistant MOCA or submit a support case via MyAccount.
Regards,
Sai
