Forum Discussion

JanLinsley's avatar
JanLinsley
11 months ago

Can't open company file

How do I get some help to open a MYOB file?  I sent a message a couple of days ago and got no response, or at least none I can find.  I have several company files and it's only one that won't open.  All are local files, not online and although it looks like it will open, the MYOB screen just disappears with no error message.  How do I fix this problem?

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    11 months ago

    Hi JanLinsley,

     

    Thank you for the post, and for your patience. I'm sorry to hear that you're having an issue opening your company file. Please try to clear the cache of your MYOB by following the instructions in this link, Clearing the AccountRight Cache - MYOB Community. Please let me know how it goes.

     

     

     

    Please let me know if you need further help.

     

    Kind regards,

    Sai

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