Forum Discussion

CNC2065's avatar
CNC2065
Experienced Cover User
2 years ago

Can't open file after going online

I've just uploaded our file to online, but I am unable to login, it gives me the following error code: Invalid Fingerprint (100014). Can someone please help?   Thanks   Sue
Melisa_D's avatar
Melisa_D
Former Staff
2 years ago

Hi CNC2065, 

 

Thanks for your post. If you're still getting this error message can you please send me a private message with the below details so I can look into this:

  • Serial number 
  • Your full name and email address 
  • File ID of the file (This can be found by going to Help > About MYOB AccountRight)
  • CNC2065's avatar
    CNC2065
    Experienced Cover User
    2 years ago

    Hi Melisa

    I don't know how to private message you.  Clicking on the private message link in your reply didn't work.

    Please advise.

    • Melisa_D's avatar
      Melisa_D
      Former Staff
      2 years ago

      Hi CNC2065, 

       

      The private message access is enabled, can you try this link again please. If it doesn't work please clear your browser cache and try again. 

       

       

      Update: Script has been run over file

    • CNC2065's avatar
      CNC2065
      Experienced Cover User
      2 years ago

      Hi Melisa

      I have sent you a private message with the details you requested.