Hi PJsBiz,
Thank you for clarifying. If the invite was already accepted, the email address is correct. While accessing the file, your client might need to log out and log in again to their email address from the AccountRight app and access it from the online library.
If you continue to have the same issue after going through those steps, please send me your serial number, the email address used to log in, and any relevant information and screenshots. I'm happy to help.
Thanks,
Genreve
Thank you Genreve for your reply. My client has, after a disasterous experience with MYOB decided to go back to using Intuit QB.
