Forum Discussion

t-centre's avatar
t-centre
6 days ago

Can't upload V19 desktop file

I am trying to get my AccountRight Std V19 desktop file uploaded to my new AccountRight trial cloud account to start using MYOB in the cloud, but the upload wizard stops as my serial numbers don't ma...
thomas642daniel's avatar
thomas642daniel
Contributing User
6 days ago

Hello,

No reply so far contact MYOB support! Since you’ve already emailed them, you might want to try their other support channels for a quicker response. Sometimes, other users might have faced similar issues and found solutions. Unfortunately, MYOB doesn’t currently offer a fully self-guided upgrade path for this specific issue.

 

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    3 days ago

    Hi t-centre ,

     

    I get that you are moving your file to MYOB Business. If you are migrating your file from any legacy AccountRight products to MYOB Business, you will need to create a subscription for MYOB Business and use the serial number of that subscription to fill out this form. After following these steps, the migration team will work on migrating the file to your new subscription. 

     

    If you need any other help, don't hesitate on creating a new thread. 

     

    Thanks,
    Genreve