Company File Has Expired

I have had no access to my MYOB file since Thursday 7th May. It says that my company file has expired and I can only access it through a read only file. When I look on my MYOB account on line it says that my subscription is suspended, even though it is fully paid up to date. On Thursday I thought maybe the system is just down. Friday, Monday and Tuesday I called MYOB to try and get this rectified. Only today was I told that MYOB have been having issues since Friday. Where was the communication about this MYOB? Not very happy at the moment. I think MYOB should at least credit me for the days I have had no access. I asked if I would be contacted when the issue is resolved and was told no, I just have to keep trying to log in. All of this after I had to google what MYOB's contact phone number was. Not very good customer service MYOB!