Hi Sai
How am i supposed to pay my staff or invoice clients? I know other people in the migration queue still have access to their offline files to continue to work, but i don't. What am i meant to do?
Hi Gumleaf,
That definitely sounds like a hassle when you’ve got payroll or invoicing to get done. If your case has already been assigned to our team, you can keep working in your existing file for now, and we’ll reach out when we’re ready to proceed with the migration.
If your migration case hasn’t been assigned yet and is still in the team’s queue, but you need to complete urgent work in the meantime, you can do that first and then submit a new backup once it’s done. Please ensure you'll reply to the ticket email to notify us.
Regards,
Earl
