Edit Menu Greyed out since last update
I need to delete two sales that have been raised in error. There are no payments applied to these sales. I have administrator access on the MYOB file and I am the only person in the office who has ...
Forum Discussion
Updated MYOB version today and suddenly the entire Edit function is greyed out other than Reverse sale which I DO NOT NEED. I simply want to delete one line and add another to an invoice that has not yet been posted. Time consuming and annoying. We should not have to call a representative for an issue that was ok prior to updating. It does not matter if I have the transaction open or not, entire area is greyed out.
Hi 1000000,
That's a bit of a pain. You go to make a quick tweak and the whole Edit menu isn't playing along. A quick trick you can try in the meantime, just right-click on the line in your invoice and you'll see the option to delete or add another line without needing the Edit menu. Also, sometimes a simple close and reopen of the desktop app can give things a bit of a reset.
If it's still giving you grief, best thing to do is jump onto our live chat support through our virtual assistant, MOCA, or submit a case via MyAccount. The team can check your account and fix it for you.
Regards,
Sai
