Forum Discussion

RichardSwann's avatar
RichardSwann
2 years ago

Error logging into MYOB AccountRight

I am using the desktop version of AccountRight, and have been able to open the company file for many months. But this morning, when I enter my username, I get the attached error. ("Unable to get pro...
Leneth_A's avatar
Leneth_A
Former Staff
2 years ago

Hi RichardSwann

 

Thanks for your post. I hope you will find it to be a great resource and place of information.

 

Some steps to try to resolve that error are:

 

1. add MYOB as a trusted site in Internet Explorer settings
2. clear the browser cache including cookies by going to  Windows Control Panel>>Internet Options, within the Internet Properties under Browsing history select Delete, ensuring that the first 4 options are enabled before selecting Delete
3. go to Windows Control Panel>>Internet Options, click Settings under the General tab, click View files, delete the contents of the folder
 

As this does involve deleting data from the computer we do recommend speaking to an IT person in relation to impacts and ensuring this task is completed for your environment.

 

 

Please don't hesitate to post again if you need help in the future.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

 

Cheers,
Leneth

  • RichardSwann's avatar
    RichardSwann
    2 years ago

    Thanks

     

    I have tried doing these steps, but am still getting the same error

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