Forum Discussion

BenRichardson's avatar
BenRichardson
Contributing User
2 years ago

Errors were found during the backup process

greetings myob community!   I am experiencing the above error message when trying to perform a backup of my accountright premier AU 2023.1.0, my build number is 2023.1.24.7870. I am a techie, but n...
  • SamaraM's avatar
    SamaraM
    2 years ago

    Hi BenRichardson 

     

    Thanks for sending that through.

     

    From the error message that mentions being unable to find the backupPath, it might be related to the required Windows Shares not being created properly during AccountRight installation.

     

    Can you please follow the steps mentioned in this Help Article: AccountRight Library Services issues.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

SamaraM's avatar
SamaraM
Former Staff
2 years ago

Hi BenRichardson 


Welcome to the Community Forum. To give us more information about the error, we can look at the error log. Can you attach the error log in your reply so we can investigate further?

 

To download the log; 

1. Open your Start Menu
2. Type: %localappdata%
3. Open the %localappdata% folder
4. Open the MYOB Folder
5. Open the AccountRight Folder
6. Open the Version folder (E.g: Current)
7. Open the Diagnostics Folder.

 

The Diagnostic Log file would look like: Huxley.Application_xxxx.log. You can use the Choose file button at the bottom of the editor when writing on the Forum to add files to your post.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    • SamaraM's avatar
      SamaraM
      Former Staff
      2 years ago

      Hi BenRichardson 

       

      Thanks for sending that through.

       

      From the error message that mentions being unable to find the backupPath, it might be related to the required Windows Shares not being created properly during AccountRight installation.

       

      Can you please follow the steps mentioned in this Help Article: AccountRight Library Services issues.

       

      If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

      • BenRichardson's avatar
        BenRichardson
        Contributing User
        2 years ago

        Thanks Samara,

         

        Indeed the shares were no longer present on my system. I will check with IT whether this is related to a security policy, but do you know of any other reasons that the shares would've been removed?

         

        I went throught the guide to re-add them, and I only added the backup and export shares, then attempted another backup - and it worked!

         

        so looking good.....

         

         

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