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BenRichardson's avatar
BenRichardson
Contributing User
3 years ago
Solved

Errors were found during the backup process

greetings myob community!   I am experiencing the above error message when trying to perform a backup of my accountright premier AU 2023.1.0, my build number is 2023.1.24.7870. I am a techie, but n...
  • SamaraM's avatar
    SamaraM
    3 years ago

    Hi BenRichardson 

     

    Thanks for sending that through.

     

    From the error message that mentions being unable to find the backupPath, it might be related to the required Windows Shares not being created properly during AccountRight installation.

     

    Can you please follow the steps mentioned in this Help Article: AccountRight Library Services issues.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

BenRichardson's avatar
BenRichardson
Contributing User
3 years ago

Thanks Samara,

 

Indeed the shares were no longer present on my system. I will check with IT whether this is related to a security policy, but do you know of any other reasons that the shares would've been removed?

 

I went throught the guide to re-add them, and I only added the backup and export shares, then attempted another backup - and it worked!

 

so looking good.....

 

 

Hannah_V's avatar
Hannah_V
Former Staff
3 years ago

Hi BenRichardson thank you for your post.

Please let me know if you still need further assistance. 

 

Regards,

Hannah

  • BenRichardson's avatar
    BenRichardson
    Contributing User
    3 years ago

    Hi Hannah,

     

    I've marked the solutions as sound, so it's just my remaining question as to what might cause this so i can look out ofor/avoid in future?

     

    Thanks

     

    Ben

    • Hannah_V's avatar
      Hannah_V
      Former Staff
      2 years ago

      Thank you very much BenRichardson!

      The error message, "Back up in progress" happen if your file automatically updates and it got stuck in the process, maybe because of the internet interruption or the user signed out to that program while upgrading. 

      If this happens again, our resolution is to run a script on our end so that it will get back to active. 

       

      Please don't hesitate to reach out and we'll be happy to assist you!

       

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