I am trying to activate an old MYOB file (2016.3.19.1272) by phone and need a licence file. I have tried ringing MYOB but cannot get through. I have tried going on line to get confirmation code but cannot get a company file code.
How can I activate my company file?
Hi Glenorie
Thank you so much for your post and Welcome to the Community Forum! We do have a help article that will help you confirm/activate your Company File Online: Online Confirmation .
If you're having issues, please send me a private message with your Serial Number and Company File Code and I'll be happy to help.
Regards,
Earl
Thank you Earl. Unfortunately when I hit private message it just takes me to a page that says Private Messages but no where I can send a message. I cannot active on line. Would appreciate your assistance
Hi Glenorie , there is an issue with confirmation of older versions at the moment, and MYOB are recommending that affected users upgrade to the latest version (v2023.5). This option is available to all users.
