Forum Discussion

Millhouse1's avatar
Millhouse1
5 months ago

File stuck in backup

Hi Urgent .... please help I was rolling over for the year when everyone was finished for the day I did a back up, it seemed to stop It then said connection with server lost I then received mess...
Princess_R's avatar
Princess_R
MYOB Moderator

Hi Millhouse1,

 

I totally get the urgency of your situation. I have reset your company file back to Active. This should allow you to log back into your company file as intended. Please restart AccountRight and then try accessing the file again. Let me know if you continue to encounter any issues.

 

Cheers,

Princess

Millhouse1's avatar
Millhouse1
5 months ago

Hi Princess R

 

We now have an issue with our bank register a superannuation payment that was allocated to be withdrawn last week but was on a wrong account was corrected. It has now reappeared since reset and I now can't do anything with it. It is on an account that no longer exists.

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.