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EnergyConnect's avatar
EnergyConnect
Contributing Cover User
20 days ago

HELP!URGENT! Case no #3154451

I have an urgent case number *** Client ID. I have been emailing for a week and been on a live chat yesterday. Support line is not answering after waiting or it drops out. I have requested MYOB transfer my files from AR V19 to AR Lite and the last communication was to continue working on my old files and I will be contacted when they are needed. That was on 17.6.26 but MYOB has attempted something because now I  can't open any files at all. See attachment. That's where it freezes.  I have emailed 3 times requesting an urgent call back. No one is answering my chat, my calls or my emails. HELP!  Please call me on ****

2 Replies

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    15 days ago

    Hi EnergyConnect,

     

    I completely understand how frustrating this must be after a week of trying different support channels and still not getting the help you need.

     

    While I’m unable to arrange a callback from here, I have taken a closer look at your case from our side and followed it up with the team. I’ll continue to keep an eye on it and update you as soon as I hear back.

     

    I’ve also edited your post to remove your client ID and phone number for privacy and security reasons.

     

    Cheers,

    Princess

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