Forum Discussion

Contributing User

31 days ago

Hi, I am unable to authenticate Company files on line with older version MYOB Account right. Why does it keep requesting this every 3 or 4 months. Thankyou

Hi, I am unable to authenticate Company files on line with older version MYOB Account right. Why does it keep requesting this every 3 or 4 months. Thankyou

MYOB Moderator

13 days ago

I'd be happy to assist you with this. Could you please send me a private message with the following information?

Serial Number
Company File ID
Email Address
Full Name

Looking forward to your response.

Regards,
Earl

bower1
Contributing User
6 days ago
Hi Earl, I sent my details through a private message to enable the company file. I am not sure if I access the private email correctly. Can you advise if you received my message. Thanks Lindy
- Earl_HD
  MYOB Moderator
  2 days ago
  Hi bower1 ,
  
  My apologies for the late response. I would like to check if you're still having this issue? If so, please do let me know so I can confirm this one for you.
  
  Looking forward to your response.
  
  Regards,
  Earl