Forum Discussion

bower1's avatar
bower1
Experienced User
6 months ago

Hi, I am unable to authenticate Company files on line with older version MYOB Account right. Why does it keep requesting this every 3 or 4 months. Thankyou

  Hi, I am unable to authenticate Company files on line with older version MYOB Account right. Why does it keep requesting this every 3 or 4 months. Thankyou
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Earl_HD's avatar
Earl_HD
MYOB Moderator

Hi bower1 ,

I'd be happy to assist you with this. Could you please send me a private message with the following information?

  • Serial Number
  • Company File ID
  • Email Address
  • Full Name

Looking forward to your response.


Regards,
Earl

bower1's avatar
bower1
Experienced User
6 months ago

Hi Earl, I sent my details through a private message to enable the company file. I am not sure if I access the private email correctly. Can you advise if you received my message. Thanks Lindy

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    5 months ago

    Hi bower1 ,

    My apologies for the late response. I would like to check if you're still having this issue? If so, please do let me know so I can confirm this one for you.

    Looking forward to your response.

    Regards,
    Earl

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