Forum Discussion

Lmcstack's avatar
Lmcstack
Experienced User
3 years ago

How do I change user email?

We have 2 users for whom we have changed their email addresses.   As administrator I have logged in to manage online access.  I changed the email address from the old email to the new email address...
  • ChrisMYOB's avatar
    ChrisMYOB
    3 years ago

    Hello Lmcstack 

     

    Sorry, no one has responded to your question yet. 

     

    Have you managed to resolve your query? 

     

    Generally in this case you should be able to change a user's email address without issue, were you following the steps found inside this Help Article on changing a user's company file access? 

     

    It's great to see that you have mentioned the workaround solution of creating a brand new user for the email address, and then inviting them and removing the previous one. I would have suggested doing this in more of they will be able to continue to work while you set the new email up.

    Please let me know if you have any further questions.


ChrisMYOB's avatar
ChrisMYOB
Former Staff
3 years ago

Hello Lmcstack 

 

Sorry, no one has responded to your question yet. 

 

Have you managed to resolve your query? 

 

Generally in this case you should be able to change a user's email address without issue, were you following the steps found inside this Help Article on changing a user's company file access? 

 

It's great to see that you have mentioned the workaround solution of creating a brand new user for the email address, and then inviting them and removing the previous one. I would have suggested doing this in more of they will be able to continue to work while you set the new email up.

Please let me know if you have any further questions.


  • Lmcstack's avatar
    Lmcstack
    Experienced User
    3 years ago

    Hi Chris,

     

    Thanks for your response and thanks for the link to how to change a user's company file access.

     

    According to this information, once a user has been established you can't change the user name or email address.  The only way to resolve this is to make the current user inactive and create a new one with the new email address.

     

    Thanks for your assistance.

     

    Cheers

    Lynne

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