I would send many invoices via email to the MYOB app uploads but when I went to enter them, many were missing. I went to 'more ways to upload, and generated a new email address. I click the copy button and it says copied but when I paste it is blank and I can not see it. I've tried pasiting to notepad, the email program and there is no email address copied. the new address is greyed out and I can't even highlight it to see what the rest of it is. I've tried on different computers and different users but it's all the same.Can anyone help please?

This also just happened to me - use the 'Upload via email link' at base of uploads screen NOT the 'More ways to upload' button at the top right. The copy function then works

I tried this option in 2 different browsers and neither of them worked

The option only appears after you empty your intray.

I ended up contacting them about this as I had a client that I could not empty the Uploads. A very rapid triple left click on the greyed out address allows you to copy and paste the address. It worked for me!

Hi michy68,Thanks for sharing this. We’ve received reports that other users are experiencing the same issue you’re seeing. Please go to Uploads > More ways to upload > Your uploads email address, select Generate new email address, then click Copy again. This refresh often resolves clipboard glitches. If the issue remains the same after following the steps above, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.Regards,Earl

Intray upload via email | MYOB Community

13 Replies

Julish007
Contributing User
5 months ago
This also just happened to me - use the 'Upload via email link' at base of uploads screen NOT the 'More ways to upload' button at the top right. The copy function then works
EileenSaust
Experienced Cover User
2 months ago
I tried this option in 2 different browsers and neither of them worked
HolbrookEM
Member
1 month ago
The option only appears after you empty your intray.
HTB
Member
2 days ago
I ended up contacting them about this as I had a client that I could not empty the Uploads. A very rapid triple left click on the greyed out address allows you to copy and paste the address. It worked for me!
Earl_HD
MYOB Moderator
6 months ago
Hi michy68,

Thanks for sharing this. We’ve received reports that other users are experiencing the same issue you’re seeing. Please go to Uploads > More ways to upload > Your uploads email address, select Generate new email address, then click Copy again. This refresh often resolves clipboard glitches.

If the issue remains the same after following the steps above, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl
michy68
Member
5 months ago
Thank you. I went to do this but there is not a 'Upload via email link' at the base of the uploads screen
Genreve_S
MYOB Moderator
5 months ago
Hi michy68,

Sorry if it was a bit unclear. If you follow the steps Earl mentioned, that’ll bring up the Upload via email option. Just click More ways to upload, and you’ll see it there.

Regards,
Genreve
HolbrookEM
Member
4 months ago
I am having the identical issue. I was also having intermittent emails not uploading via email, it got worse and worse so I went to more ways to upload- generated new email address, but copied address would not paste anywhere. Tried the user suggestion to use a different link, it also doesn't appear on my screen. Help!
Doreen_P
MYOB Moderator
4 months ago
Hey HolbrookEM,

Thanks for checking the More ways to upload. However, since you're still having issues with your In Tray upload, make sure to reach out to our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account. This way, they'll be able to check what's happening.

Cheers,

Doreen
HTB
Member
1 month ago
Has anyone got a solution for this problem? What am I missing? I have done the "Generate a new email" option - but still can't see or copy the address.