Forum Discussion

rtago's avatar
rtago
Member
8 months ago

Issue with Subscription renewal MYOB Account Right

Hi all we are having issues with renewal of The Account Right Live subscription. There seem to be no option online on the dashboard for renewal purposes. Please kindly assist. Thanks! There are no ...
Doreen_P's avatar
Doreen_P
MYOB Moderator
8 months ago

Hey rtago,

 

We’re absolutely thrilled to hear you’re keen on renewing your subscription with us. To sort this out, you can reach out to our team and their information is on this link. They'll make sure that your subscription is back on track. 

 

Cheers,

Doreen

rtago's avatar
rtago
Member
8 months ago

Hi Doreen, thank you, we have gone to the link and have tried contacting the numbers provided but haven't gotten through . Below is the message error hence we have paid for the renewal and still are locked out of our account. This issue is now slowing down our daily task progress. 

 

Please kindly assist us.

 

Thank you!

 

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    8 months ago

    Hi rtago,

     

    Having your account locked after renewing is definitely not ideal, especially when it's holding your daily tasks. To get this fixed, you can reach out to our team on Live Chat via our virtual assistant, MOCA. They'll be able to check your account and get things back on track.

     

    Cheers,

    Doreen

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