Locked out

Am I the only one who has been unable to use accountright since the 1st of May due to a "billing issue"  my subscription apparantly is on hold and cannot be changed regardless of the fact the bill is paid (even though they have added a payroll subscription that i dont use that i had to pay for and then ask for a credit - which still hasnt been done) I have not been able to use my software, bill customers or anything - very mad now and no solution is given.  No point in the read only file - i cant send the invoices to the customer which they are requesting!!!!!  Good thing I filed my GST EARLY!!! otherwise I would of been copping late fees from the IRD.  I am beyond Irate.  I have had to call every single day and be on call for an hour + every single time to see whether they have solved the issue or not