login
hello, for the past few weeks i have been unable to login to MYOB. i put in my email address but there is no option for my password only the prompt that i have forgotten my password. I then need to ...
Forum Discussion
Hi becIGA,
Thank you for your post, and welcome to the Community forum. I hope you find it a valuable resource.
I'm sorry to hear about the difficulties you've been experiencing with logging into MYOB. This is certainly not the experience we want for our users. To help us better understand and resolve the issue, could you please provide a screenshot of your login process, specifically capturing the point where you're prompted that you've forgotten your password?
In the meantime, you might want to try clearing your AccountRight cache or try to log in to app.myob.com to see if the issue persists.
Please remove any sensitive information before posting to the forum.
Cheers,
Princess
Hi becIGA,
I hope this message finds you well. I am following up on our previous conversation regarding the login issues you experienced. Feel free to attach the screenshot to your reply, and I'd be happy to check further.
Cheers,
Princess
Hi, I've attached a pic of my login page today. I can't acutually press the next button, i can ony choose to reset my password.
Hi becIGA,
Thank you for your response.
I've investigated the matter on our side to check if there are any reported incidents related to the login issue. Currently, there's no known issue or reported incident. I've also conducted a test by logging into my own file, and everything appears to be functioning smoothly. Could I kindly ask you to try logging in at app.myob.com (browser version) and see if you're able to proceed with entering your password?
Please let me know how you get along and if you require further assistance.
Cheers,
Princess
Hi becIGA,
Thank you for your patience and for trying the uninstallation and reinstallation of the software. We have executed a fix script on your file to try and resolve the issue.
However, if you're still encountering the same login problem, could you please confirm if you are the only user experiencing this? Would you mind attempting to open the software on a different computer as well?
Cheers,
Princess
Hi becIGA,
I hope this message finds you well. I would just like to follow up with you regarding the challenges you've encountered when logging in to see if this has been resolved. If not, please don't hesitate to reply to this message, and I'd be happy to assist.
Cheers,
Princess
Hi becIGA,
Thank you for your response.
To assist you further, could you please confirm if you are the only user experiencing this issue? Also, would you mind trying to open the software on a different computer? Your cooperation in this matter is greatly appreciated.
Cheers,
Princess
I do not have another computer to try this on.
My boss uses the same computer as me with a different log on obviously and he has been having the same issue.
Is there another way i can have this issue sorted more efficiently? I only work 2 times a week and this message has been going on for weeks!
