login
hello, for the past few weeks i have been unable to login to MYOB. i put in my email address but there is no option for my password only the prompt that i have forgotten my password. I then need to ...
Forum Discussion
Hi becIGA,
Thank you for your post, and welcome to the Community forum. I hope you find it a valuable resource.
I'm sorry to hear about the difficulties you've been experiencing with logging into MYOB. This is certainly not the experience we want for our users. To help us better understand and resolve the issue, could you please provide a screenshot of your login process, specifically capturing the point where you're prompted that you've forgotten your password?
In the meantime, you might want to try clearing your AccountRight cache or try to log in to app.myob.com to see if the issue persists.
Please remove any sensitive information before posting to the forum.
Cheers,
Princess
Hi becIGA,
I hope this message finds you well. I am following up on our previous conversation regarding the login issues you experienced. Feel free to attach the screenshot to your reply, and I'd be happy to check further.
Cheers,
Princess
Hi, I've attached a pic of my login page today. I can't acutually press the next button, i can ony choose to reset my password.
Hi becIGA,
Thank you for your response.
I've investigated the matter on our side to check if there are any reported incidents related to the login issue. Currently, there's no known issue or reported incident. I've also conducted a test by logging into my own file, and everything appears to be functioning smoothly. Could I kindly ask you to try logging in at app.myob.com (browser version) and see if you're able to proceed with entering your password?
Please let me know how you get along and if you require further assistance.
Cheers,
Princess
Hi becIGA,
I hope you're doing great! I would just like to follow up if you're able to log in to app.myob.com. Please let me know if you're still experiencing issues when logging into your file so I can further assist you.
Cheers,
Princess
