login
hello, for the past few weeks i have been unable to login to MYOB. i put in my email address but there is no option for my password only the prompt that i have forgotten my password. I then need to ...
Forum Discussion
Hi becIGA,
Thank you for your post, and welcome to the Community forum. I hope you find it a valuable resource.
I'm sorry to hear about the difficulties you've been experiencing with logging into MYOB. This is certainly not the experience we want for our users. To help us better understand and resolve the issue, could you please provide a screenshot of your login process, specifically capturing the point where you're prompted that you've forgotten your password?
In the meantime, you might want to try clearing your AccountRight cache or try to log in to app.myob.com to see if the issue persists.
Please remove any sensitive information before posting to the forum.
Cheers,
Princess
Hi becIGA,
Thank you for your patience and for trying the uninstallation and reinstallation of the software. We have executed a fix script on your file to try and resolve the issue.
However, if you're still encountering the same login problem, could you please confirm if you are the only user experiencing this? Would you mind attempting to open the software on a different computer as well?
Cheers,
Princess
Hi becIGA,
I hope this message finds you well. I would just like to follow up with you regarding the challenges you've encountered when logging in to see if this has been resolved. If not, please don't hesitate to reply to this message, and I'd be happy to assist.
Cheers,
Princess
Hi becIGA,
Thank you for your response.
To assist you further, could you please confirm if you are the only user experiencing this issue? Also, would you mind trying to open the software on a different computer? Your cooperation in this matter is greatly appreciated.
Cheers,
Princess
I do not have another computer to try this on.
My boss uses the same computer as me with a different log on obviously and he has been having the same issue.
Is there another way i can have this issue sorted more efficiently? I only work 2 times a week and this message has been going on for weeks!
Hi becIGA,
Thank you for your response.
I can understand how frustrating it is when an issue has been going on for weeks, and I appreciate your patience and cooperation as we work towards a resolution. I assure you that we are committed to resolving this issue as efficiently as possible. Since you don't have another computer to try logging in, let's try some alternative troubleshooting steps:
- Check for Windows updates. If there are any updates available, please install them and then reboot your computer.
- Diagnostic File: Please log in and get the latest diagnostic file. This file will provide us with more information about your system, which can help us investigate the issue further.
Please let me know how you get along and include the diagnostic log file with your response.
Cheers,
Princess
