Forum Discussion

LauraF1's avatar
LauraF1
2 months ago

Missing Data

Hi, I did the upgrade this morning for MYOB AccountRight and now am unable to recall entries on a client card for the last six months.  Does anyone else have this issue?   Thanks Laura.
client cards
missing data
  • Princess_R's avatar
    Princess_R
    2 months ago

    Hi LauraF1,

     

    Your company file can't just lose data out of the blue. The usual culprit for missing transactions is actually using the wrong file, like a copy instead of the original. So, double-check that you're opening the right company file. Also, there haven't been any reported issues with missing transactions after the upgrade so far. If you're having trouble finding transactions, try clearing your AccountRight cache and make sure you're using the right filters when searching. For more details, check out this link.

     

    Cheers,

    Princess

     

     

     

Princess_R's avatar
Princess_R
MYOB Moderator
2 months ago

Hi LauraF1,

 

Your company file can't just lose data out of the blue. The usual culprit for missing transactions is actually using the wrong file, like a copy instead of the original. So, double-check that you're opening the right company file. Also, there haven't been any reported issues with missing transactions after the upgrade so far. If you're having trouble finding transactions, try clearing your AccountRight cache and make sure you're using the right filters when searching. For more details, check out this link.

 

Cheers,

Princess

 

 

 

LauraF1's avatar
LauraF1
2 months ago

Thanks Princess, we only have the one company file and I am aware of how to search with filters etc. I will call MYOB.

 

Thanks for your help.

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