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AAW12's avatar
AAW12
Trusted Partner
2 years ago

MYOB 22.11 after WIN11 22H2 update, wont export to excel

it seems like WIN11 22H2 update, was a major one, all settings reset to default.

 

I am currently unable to export to Excel 2016 Home and office since this update from  AR MYOB 22.11 

 

there was a message to say that the Windows language was updated, so I did a reboot, still no functional change.

 

 

WIN11 22H2 update
  • ChrisMYOB's avatar
    ChrisMYOB
    Former Staff
    2 years ago

    Hello AAW12 

     

    If you are unable to export to excel from your AccountRight, we generally see a reinstall of the AccountRight software resolve this issue. 

     

    Doing this reconnects AccountRight to the windows components which will allow you to export to Excel. I would also suggest when going to reinstall that you right-click on the installer and choose to run as administrator. 

    If my response has answered your inquiry please click "Accept as Solution" to assist other users to find this information.

    • AAW12's avatar
      AAW12
      Trusted Partner
      2 years ago

      No an uninstall of MYOB 22.11, restart then reinstall of MYOB 22.11, did not allow reports to be exported to Excel 2016.

      it all worked fine, until I installed the WIN11 22H2 update 24/01/2023

       

      there is a new 2023-01 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5022360) to download I will try that, and test exporting to exel from MYOB

      • ChrisMYOB's avatar
        ChrisMYOB
        Former Staff
        2 years ago

        Hello AAW12 

         

        Generally, AccountRight sends the data straight to Excel via .NET Framework, if there is nothing happening when trying to export to Excel means that the direct link is either non-existent or became broken. 

         

        To repair the .NET Framework you can follow these steps: 

        1. On your keyboard, press Windows+R to open the Run window.
        2. Type Control Panel, then select OK.
        3. Select Uninstall a Program, then Turn Windows features on or off.
        4. Verify that .NET Framework 4.5 or later (4.7) is enabled.
          • If the box for .NET Framework 4.5 or later is not enabled (not filled in), enable it by clicking the box.
            Select OK, then reboot the computer.
          • If .NET Framework 4.5 or later is already enabled, repair .NET Framework by clearing the box and rebooting the computer.
            After the reboot, re-enable .NET Framework and reboot the computer again.
        5. Verify that .NET Framework 3.5 SP1 is enabled.
          • If the box for .NET Framework 3.5 SP1 is not enabled (not filled in), enable it by clicking the box. Select OK,
            then reboot the computer.
          • If .NET Framework 3.5 SP1 is already enabled, repair .NET framework by clearing the box and rebooting the computer.
            After the reboot, re-enable .NET framework and reboot the computer again.

        Please note that if the box is blank or you get an error activating a component, you will need to contact an IT professional, as this is a Microsoft component that interacts with the operating system, not just AccountRight.