I've just had to update my Surface Pro to the latest version (long story), which is running one of the Snapdragon ARM processors and Windows 11. Looks like the Desktop version of MYOB AccountRigh...
Thank you for reaching out and providing details about your setup. Transitioning to a new device can be challenging, especially when it affects critical business functions. MYOB AccountRight's desktop version may not be fully compatible with devices running ARM processors, like the one in your Surface Pro. Please check the System Requirements to ensure your device meets the necessary specifications so that you can run AccountRight smoothly.
Thanks for your reply, but I'm looking for assistance from someone that may have successfully installed and got working the desktop version of MYOB on an ARM based PC running Windows 11, so I can potentially achieve the same on my machine.
I can install the App, and open it successfully. However, when I got to open my online company file it attempts to open a login window and then the software just hangs. I then have to open task manager to shut it down.
Thanks for your post. In STP Phase 2 Bonus payments are reported separately in the YTD verification report under the Bonuses and Commissions ATO reporting category, not included in Gross payments as they were in Phase 1.
If the Bonus payments do appear under the Bonuses and Commissions ATO reporting category in the YTD verification report they have been reported to the ATO correctly.
Please let me know if you need further help.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Thank you for your response. I think I understand now not to process pays using the period type ‘Bonus/Commission’ if you require those amounts to be included in the STP EOFY Finalisation Total Report.
But…things just got stranger! I reversed and reprocessed a pay for ONE employee to fix an incorrect annual leave allocation. I then checked their Gross Amount on the STP EOFY Finalisation Total Report and it now INCUDES the missing amount that was processed via the pay period type ‘Bonus/Commission’! Yet all other employees are still missing that amount in their Gross Amount on the EOFY Finalisation Total Report. Their balances are still correct everywhere else.
I am tempted to reverse the last payrun and reprocess the last pay run for all other employees to see if it fixes this for them too. Would you suugest I try this? Thanks!
UPDATE: I to reversed the last fortnighlly payrun and reprocessed. All the missing data from the pay that was processed using 'period type Bonus/Commission' has now been included in the STP EOFY Finalisation Total Report (Gross and PAYG balance) and has is now also included in each employees YTD Summary Report (Gross and PAYG SGC ). Huzzah!
Hope that helps anyone who is pulling their hair out trying to figure out why data is missing from their YTD Summary Reports or EOY Finalisation Report. Check if you used 'pay period type Bonus/Commission'.
Thank you for your response to this post, it is very helpful. Can you please confirm that the same treatment will apply to Overtime and Other Paid Leave under Phase 2 reporting?
I can see that myself and many other community members are coming across this issue and are wasting so much valuable time trying to find the answer and ensure we are reporting correctly.
I think this is a topic MYOB need to be communicating to the wider community! A big change in reporting that the current EOFY guides are not highlighting or providing any guidance on.
Just to clarify though, this isn't a change in how YTD amounts are reported in STP. The YTD verification report and Summary of payments report pull the YTD amounts from the employee card and filter according to the ATO reporting categories. The difference is that there are more ATO reporting categories in STP Phase 2.
Although MYOB AccountRight isn't supported on Windows RT (Surface Pro OS), I understand there may be users who have found a workaround for this. While you're waiting for others to respond, it might be best to find a device that natively supports AccountRight.
Feel free to start a new thread if you need any further assistance.
I'm not running Windows RT - I have a Surface Pro 11 running Windows 11. The issue is that the Surface Pro 11 utilises the Snapdragon Processor, which is an ARM device, not an Intel device.
It would be good if the moderators would stop chipping in with obvious, but entirely unhelpful, comments and leave it to someone that's actually been down this path and successfully had it set up and working to comment.
At this point, in all my search engine and AI enquiries, mine appears to be the first related to trying to get MYOB AccountRight functioning on an ARM based device. As I mentioned, I can get the program to install and run, but when I attempt to open my online company file, the login prompt window doesn't load properly, and the software hangs.
So, for anyone considering an "upgrade" to any PC using the Snapdragon processor, at this point you've got three options:
Don't - stick with an Intel based device
Go ahead, but suffer having to use the web browser based version only
Go ahead, and switch to another business software provider
I'm sorry I missed the part where you mentioned you are on Windows 11. Thank you for clarifying, It might be best to reach out to support by creating a support ticket in the My Account page while having the latest diagnostic log handy. As that will help them identify what's causing the issue.
Thanks, Genreve
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Start your journey here.","avatar":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bi0zNDYtaEMzcnZr?image-coordinates=0%2C0%2C320%2C320\"}"},"profileSettings":{"__typename":"ProfileSettings","language":null},"parent":{"__ref":"Category:category:AccountRight"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:myob"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:Support"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:AccountRight"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":true,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"boardPolicies":{"__typename":"BoardPolicies","canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}}},"shortTitle":"AccountRight: Getting Started","repliesProperties":{"__typename":"RepliesProperties","sortOrder":"LIKES","repliesFormat":"threaded"},"eventPath":"category:AccountRight/category:Support/community:myobboard:Accounting_Software_General/","tagProperties":{"__typename":"TagNodeProperties","tagsEnabled":{"__typename":"PolicyResult","failureReason":null}},"requireTags":false,"tagType":"FREEFORM_AND_PRESET"},"Rank:rank:189":{"__typename":"Rank","id":"rank:189","position":64,"name":"Contributing User","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:100093":{"__typename":"User","id":"user:100093","uid":100093,"login":"Mike_Solux","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-6.svg?time=0"},"rank":{"__ref":"Rank:rank:189"},"email":"","messagesCount":6,"biography":null,"topicsCount":2,"kudosReceivedCount":0,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2014-03-28T16:07:42.245+11:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:myob/user:100093"},"ForumTopicMessage:message:878486":{"__typename":"ForumTopicMessage","uid":878486,"subject":"MYOB AccountRight Desktop on Windows ARM PC","id":"message:878486","revisionNum":1,"repliesCount":9,"author":{"__ref":"User:user:100093"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Accounting_Software_General"},"conversation":{"__ref":"Conversation:conversation:878486"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:878486"},"body@stripHtml({\"truncateLength\":200})":" I've just had to update my Surface Pro to the latest version (long story), which is running one of the Snapdragon ARM processors and Windows 11. Looks like the Desktop version of MYOB AccountRigh...","body@stringLength":"590","rawBody":"
I've just had to update my Surface Pro to the latest version (long story), which is running one of the Snapdragon ARM processors and Windows 11.
Looks like the Desktop version of MYOB AccountRight won't run natively on this setup, and I can't operate my business using the web based one, as it doesn't give me access to all the inventory/item maintenance stuff, or autobuilds, etc.
Does anyone know if there is a work around that will enable me to run the Desktop version of AccountRight on my new machine?
Regards,
Mike
","kudosSumWeight":0,"postTime":"2024-09-05T20:59:56.106+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:878486_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":397},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:878486":{"__typename":"Conversation","id":"conversation:878486","solved":false,"topic":{"__ref":"ForumTopicMessage:message:878486"},"lastPostingActivityTime":"2024-10-18T20:23:41.715+11:00","lastPostTime":"2024-10-18T20:23:41.715+11:00","unreadReplyCount":9,"isSubscribed":false},"ModerationData:moderation_data:878486":{"__typename":"ModerationData","id":"moderation_data:878486","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:878486_1":{"__typename":"Revision","id":"revision:878486_1","lastEditTime":"2024-09-05T20:59:56.106+10:00"},"ForumReplyMessage:message:878590":{"__typename":"ForumReplyMessage","id":"message:878590","conversation":{"__ref":"Conversation:conversation:878486"},"author":{"__ref":"User:user:100093"},"revisionNum":1,"uid":878590,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Accounting_Software_General"},"subject":"Re: MYOB AccountRight Desktop on Windows ARM PC","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:878590"},"parent":{"__ref":"ForumReplyMessage:message:878530"},"body":"
Hi Sai,
Thanks for your reply, but I'm looking for assistance from someone that may have successfully installed and got working the desktop version of MYOB on an ARM based PC running Windows 11, so I can potentially achieve the same on my machine.
I can install the App, and open it successfully. However, when I got to open my online company file it attempts to open a login window and then the software just hangs. I then have to open task manager to shut it down.
Regards,
Mike
","body@stringLength":"523","rawBody":"
Hi Sai,
Thanks for your reply, but I'm looking for assistance from someone that may have successfully installed and got working the desktop version of MYOB on an ARM based PC running Windows 11, so I can potentially achieve the same on my machine.
I can install the App, and open it successfully. However, when I got to open my online company file it attempts to open a login window and then the software just hangs. I then have to open task manager to shut it down.
Regards,
Mike
","kudosSumWeight":0,"repliesCount":7,"postTime":"2024-09-07T07:39:57.838+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:878590_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":256},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wxMHwxNDowLDM5OjF8MQ","node":{"__ref":"ForumReplyMessage:message:878617"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1743557931264":{"__typename":"CachedAsset","id":"theme:customTheme1-1743557931264","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Thank you for reaching out and providing details about your setup. Transitioning to a new device can be challenging, especially when it affects critical business functions. MYOB AccountRight's desktop version may not be fully compatible with devices running ARM processors, like the one in your Surface Pro. Please check the System Requirements to ensure your device meets the necessary specifications so that you can run AccountRight smoothly.
\n
\n
Regards,
\n
Sai
\n
","body@stringLength":"913","rawBody":"
Hi ,
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\n
Thank you for reaching out and providing details about your setup. Transitioning to a new device can be challenging, especially when it affects critical business functions. MYOB AccountRight's desktop version may not be fully compatible with devices running ARM processors, like the one in your Surface Pro. Please check the System Requirements to ensure your device meets the necessary specifications so that you can run AccountRight smoothly.
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\n
Regards,
\n
Sai
\n
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MYOB AccountRight Desktop on Windows ARM PC","moderationData":{"__ref":"ModerationData:moderation_data:878617"},"body":"
Although MYOB AccountRight isn't supported on Windows RT (Surface Pro OS), I understand there may be users who have found a workaround for this. While you're waiting for others to respond, it might be best to find a device that natively supports AccountRight.
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\n
Feel free to start a new thread if you need any further assistance.
Although MYOB AccountRight isn't supported on Windows RT (Surface Pro OS), I understand there may be users who have found a workaround for this. While you're waiting for others to respond, it might be best to find a device that natively supports AccountRight.
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Feel free to start a new thread if you need any further assistance.
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\n
Regards,
\n
Genreve
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I'm not running Windows RT - I have a Surface Pro 11 running Windows 11. The issue is that the Surface Pro 11 utilises the Snapdragon Processor, which is an ARM device, not an Intel device.
It would be good if the moderators would stop chipping in with obvious, but entirely unhelpful, comments and leave it to someone that's actually been down this path and successfully had it set up and working to comment.
At this point, in all my search engine and AI enquiries, mine appears to be the first related to trying to get MYOB AccountRight functioning on an ARM based device. As I mentioned, I can get the program to install and run, but when I attempt to open my online company file, the login prompt window doesn't load properly, and the software hangs.
So, for anyone considering an \"upgrade\" to any PC using the Snapdragon processor, at this point you've got three options:
Don't - stick with an Intel based device
Go ahead, but suffer having to use the web browser based version only
Go ahead, and switch to another business software provider
I'm not running Windows RT - I have a Surface Pro 11 running Windows 11. The issue is that the Surface Pro 11 utilises the Snapdragon Processor, which is an ARM device, not an Intel device.
It would be good if the moderators would stop chipping in with obvious, but entirely unhelpful, comments and leave it to someone that's actually been down this path and successfully had it set up and working to comment.
At this point, in all my search engine and AI enquiries, mine appears to be the first related to trying to get MYOB AccountRight functioning on an ARM based device. As I mentioned, I can get the program to install and run, but when I attempt to open my online company file, the login prompt window doesn't load properly, and the software hangs.
So, for anyone considering an \"upgrade\" to any PC using the Snapdragon processor, at this point you've got three options:
Don't - stick with an Intel based device
Go ahead, but suffer having to use the web browser based version only
Go ahead, and switch to another business software provider
Regards,
Mike
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I'm sorry I missed the part where you mentioned you are on Windows 11. Thank you for clarifying, It might be best to reach out to support by creating a support ticket in the My Account page while having the latest diagnostic log handy. As that will help them identify what's causing the issue.
I'm sorry I missed the part where you mentioned you are on Windows 11. Thank you for clarifying, It might be best to reach out to support by creating a support ticket in the My Account page while having the latest diagnostic log handy. As that will help them identify what's causing the issue.
