I've just had to update my Surface Pro to the latest version (long story), which is running one of the Snapdragon ARM processors and Windows 11. Looks like the Desktop version of MYOB AccountRigh...
Although MYOB AccountRight isn't supported on Windows RT (Surface Pro OS), I understand there may be users who have found a workaround for this. While you're waiting for others to respond, it might be best to find a device that natively supports AccountRight.
Feel free to start a new thread if you need any further assistance.
I'm not running Windows RT - I have a Surface Pro 11 running Windows 11. The issue is that the Surface Pro 11 utilises the Snapdragon Processor, which is an ARM device, not an Intel device.
It would be good if the moderators would stop chipping in with obvious, but entirely unhelpful, comments and leave it to someone that's actually been down this path and successfully had it set up and working to comment.
At this point, in all my search engine and AI enquiries, mine appears to be the first related to trying to get MYOB AccountRight functioning on an ARM based device. As I mentioned, I can get the program to install and run, but when I attempt to open my online company file, the login prompt window doesn't load properly, and the software hangs.
So, for anyone considering an "upgrade" to any PC using the Snapdragon processor, at this point you've got three options:
Don't - stick with an Intel based device
Go ahead, but suffer having to use the web browser based version only
Go ahead, and switch to another business software provider
I'm sorry I missed the part where you mentioned you are on Windows 11. Thank you for clarifying, It might be best to reach out to support by creating a support ticket in the My Account page while having the latest diagnostic log handy. As that will help them identify what's causing the issue.
No, I didn't. I was able to install the Desktop App and get that running, but when I tried to open my online company file, it would hang. So I gave up, sent the new PC back and upgraded the SSD on my existing one to get me out of trouble.
Interestingly, my business partner, unbeknownst to me, went down the same path and reckons he's got MYOB working, so not sure what I was doing wrong.
oh wow .....any chance you can give me your business partners email so I can contact them....or find out what he did....I think they are a great new laptop with great features...but like you I don't want to hit issues like this!
Looking for something else?
Search the Community Forum for answers or find your topic and get the conversation started!
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Looks like the Desktop version of MYOB AccountRigh...","body@stringLength":"590","rawBody":"
I've just had to update my Surface Pro to the latest version (long story), which is running one of the Snapdragon ARM processors and Windows 11.
Looks like the Desktop version of MYOB AccountRight won't run natively on this setup, and I can't operate my business using the web based one, as it doesn't give me access to all the inventory/item maintenance stuff, or autobuilds, etc.
Does anyone know if there is a work around that will enable me to run the Desktop version of AccountRight on my new machine?
Regards,
Mike
","kudosSumWeight":0,"postTime":"2024-09-05T20:59:56.106+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:878486_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":404},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:878486":{"__typename":"Conversation","id":"conversation:878486","solved":false,"topic":{"__ref":"ForumTopicMessage:message:878486"},"lastPostingActivityTime":"2024-10-18T20:23:41.715+11:00","lastPostTime":"2024-10-18T20:23:41.715+11:00","unreadReplyCount":9,"isSubscribed":false},"ModerationData:moderation_data:878486":{"__typename":"ModerationData","id":"moderation_data:878486","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:878486_1":{"__typename":"Revision","id":"revision:878486_1","lastEditTime":"2024-09-05T20:59:56.106+10:00"},"ForumReplyMessage:message:878622":{"__typename":"ForumReplyMessage","id":"message:878622","conversation":{"__ref":"Conversation:conversation:878486"},"author":{"__ref":"User:user:100093"},"revisionNum":1,"uid":878622,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Accounting_Software_General"},"subject":"Re: MYOB AccountRight Desktop on Windows ARM PC","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:878622"},"parent":{"__ref":"ForumReplyMessage:message:878617"},"body":"
I'm not running Windows RT - I have a Surface Pro 11 running Windows 11. The issue is that the Surface Pro 11 utilises the Snapdragon Processor, which is an ARM device, not an Intel device.
It would be good if the moderators would stop chipping in with obvious, but entirely unhelpful, comments and leave it to someone that's actually been down this path and successfully had it set up and working to comment.
At this point, in all my search engine and AI enquiries, mine appears to be the first related to trying to get MYOB AccountRight functioning on an ARM based device. As I mentioned, I can get the program to install and run, but when I attempt to open my online company file, the login prompt window doesn't load properly, and the software hangs.
So, for anyone considering an \"upgrade\" to any PC using the Snapdragon processor, at this point you've got three options:
Don't - stick with an Intel based device
Go ahead, but suffer having to use the web browser based version only
Go ahead, and switch to another business software provider
Regards,
Mike
","body@stringLength":"1442","rawBody":"
Hi
I'm not running Windows RT - I have a Surface Pro 11 running Windows 11. The issue is that the Surface Pro 11 utilises the Snapdragon Processor, which is an ARM device, not an Intel device.
It would be good if the moderators would stop chipping in with obvious, but entirely unhelpful, comments and leave it to someone that's actually been down this path and successfully had it set up and working to comment.
At this point, in all my search engine and AI enquiries, mine appears to be the first related to trying to get MYOB AccountRight functioning on an ARM based device. As I mentioned, I can get the program to install and run, but when I attempt to open my online company file, the login prompt window doesn't load properly, and the software hangs.
So, for anyone considering an \"upgrade\" to any PC using the Snapdragon processor, at this point you've got three options:
Don't - stick with an Intel based device
Go ahead, but suffer having to use the web browser based version only
Go ahead, and switch to another business software provider
Regards,
Mike
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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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Although MYOB AccountRight isn't supported on Windows RT (Surface Pro OS), I understand there may be users who have found a workaround for this. While you're waiting for others to respond, it might be best to find a device that natively supports AccountRight.
\n
\n
Feel free to start a new thread if you need any further assistance.
\n
\n
Regards,
\n
Genreve
","body@stringLength":"745","rawBody":"
Hi ,
\n
\n
Although MYOB AccountRight isn't supported on Windows RT (Surface Pro OS), I understand there may be users who have found a workaround for this. While you're waiting for others to respond, it might be best to find a device that natively supports AccountRight.
\n
\n
Feel free to start a new thread if you need any further assistance.
\n
\n
Regards,
\n
Genreve
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I'm sorry I missed the part where you mentioned you are on Windows 11. Thank you for clarifying, It might be best to reach out to support by creating a support ticket in the My Account page while having the latest diagnostic log handy. As that will help them identify what's causing the issue.
I'm sorry I missed the part where you mentioned you are on Windows 11. Thank you for clarifying, It might be best to reach out to support by creating a support ticket in the My Account page while having the latest diagnostic log handy. As that will help them identify what's causing the issue.
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Thanks, Genreve
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Hi Mike I am looking at upgrading my laptop too to the same as you - did you get it working, as notice this is 2 months ago ....?
Hi Mike I am looking at upgrading my laptop too to the same as you - did you get it working, as notice this is 2 months ago ....?
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No, I didn't. I was able to install the Desktop App and get that running, but when I tried to open my online company file, it would hang. So I gave up, sent the new PC back and upgraded the SSD on my existing one to get me out of trouble.
Interestingly, my business partner, unbeknownst to me, went down the same path and reckons he's got MYOB working, so not sure what I was doing wrong.
No, I didn't. I was able to install the Desktop App and get that running, but when I tried to open my online company file, it would hang. So I gave up, sent the new PC back and upgraded the SSD on my existing one to get me out of trouble.
Interestingly, my business partner, unbeknownst to me, went down the same path and reckons he's got MYOB working, so not sure what I was doing wrong.
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oh wow .....any chance you can give me your business partners email so I can contact them....or find out what he did....I think they are a great new laptop with great features...but like you I don't want to hit issues like this!
oh wow .....any chance you can give me your business partners email so I can contact them....or find out what he did....I think they are a great new laptop with great features...but like you I don't want to hit issues like this!
