Good morning
I've just backed up our myob files yesterday but still getting these messages that it's either never been backed up of the last backup was so many days ago, can you please advise how we can fix this?
Hi 611518607061,
At the moment, there isn't a permanent fix for the backup date issue, but I've flagged your account as affected. Our team is aware of the issue and working on it, and we'll keep you updated as soon as there's any progress.
Regards,
Sai
Also wondering if there is a solution to this problem yet?
Hey Accounts-n-Pays,
There's no fix yet for the issue where the backup date isn't updating, but no worries— I've added your account to the list of affected users. As soon as it's resolved, you'll receive an email update from us.
Cheers,
Doreen
Looking for a solution to the exact same problem with the backup dates not being correct. Is there a solution for this problem yet?
Hi IdaS1,
Thanks for your detailed post. We're aware of an issue where if you've taken a backup and encountered this error, please disregard the message for now. Your patience in this matter is greatly appreciated.
Feel free to post again, we're happy to help!
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Regards,
Earl
Have come to this page to ask the exact same question!
Hi Karma_m,
Thanks for your post. We are aware that the number of days since the last backup is not updating and are actively working on a solution. We apologize for any inconvenience this may have caused, but rest assured that we will post an update once this issue is fixed. If you have taken a backup and can see where it has been saved, you can safely ignore that message for now.
Feel free to post again, we're happy to help!
Regards,
Earl
Looking for a solution to the exact same problem with the backup dates not being correct. Is there a solution for this problem yet?
Hi there, I have the same problem...has there been any progress with resolving this issue?
Hi myquery,
Thanks so much for letting us know you’re having the same backup issue. Our team is looking at backup and restore features as part of a bigger project. Right now, we don’t have a timeline for when it will be sorted, but it hasn’t been forgotten, this is on our dev’s radar.
Cheers,
MYOB
