Forum Discussion

PShah's avatar
PShah
Contributing User
20 hours ago

Myob Billing and plan change

Seeking MYOB attention on billing query and data file as intend to make some plan changes.

Called them on 1-7-26 and waited for 30min before dropping the line.

Than got to know that Account-right has a priority line, which unfortunately had a 2 hour wait time.

So ended up leaving support notes but have not received a response, 3 weeks on.

How do I get MYOB team members attention ? 

 

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    10 hours ago

    Hi PShah

     

    Thanks for sharing this here. I can see this has already taken a lot of time.

     

    Wait times are longer than usual at the moment because of the volume of incoming requests, and I understand the delay has been frustrating. If you’ve already requested a callback through priority support, the best thing to do is keep an eye out for a response from the team. 

     

    Regards,
    Genreve