Forum Discussion

CHTP's avatar
CHTP
Cover User
8 months ago
Solved

MYOB closes when opening offline file after upgrade to 2013.10

  • Leneth_A's avatar
    Leneth_A
    8 months ago

    Hi CHTP, 
     
    Thanks for your post. Please allow me to extend to you a very warm welcome to the Community Forum. We apologize that you are facing issues opening your offline company file after upgrading. We appreciate your understanding on this matter. 
     
    We have seen several cases of offline company files that, after an AccountRight upgrade, are not opening or closing unexpectedly or generating a Something has gone wrong. We do have an AccountRight hotfix tool for this that resolves this error, the instructions are available on the following Community Forum post - Unable to open the recently upgraded company file. 
     
     
    Please do not hesitate to post again if you need help in the future. 
     
    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
     
    Cheers,   
    Leneth

Leneth_A's avatar
Leneth_A
MYOB Moderator
8 months ago

Hi CHTP, 
 
Thanks for your post. Please allow me to extend to you a very warm welcome to the Community Forum. We apologize that you are facing issues opening your offline company file after upgrading. We appreciate your understanding on this matter. 
 
We have seen several cases of offline company files that, after an AccountRight upgrade, are not opening or closing unexpectedly or generating a Something has gone wrong. We do have an AccountRight hotfix tool for this that resolves this error, the instructions are available on the following Community Forum post - Unable to open the recently upgraded company file. 
 
 
Please do not hesitate to post again if you need help in the future. 
 
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
 
Cheers,   
Leneth