Forum Discussion

JoanneMcG's avatar
JoanneMcG
Trusted Cover User
11 months ago
Solved

Myob file stuck in backup, its need to be reset please - urgent

Hello, my file is stuck in backup mode I did a back up, it seemed to stop It then said connection with server lost I then received message saying back up complete I tried to log back into file an...
  • Leneth_A's avatar
    Leneth_A
    11 months ago

    Hi JoanneMcG

     

    Thanks for your post and Welcome to the Community Forum. It's great to have you here in the Community forum

     

    I have reset that company file back to Active for you. This should allow you to login back into that company file as intended. Please restart AccountRight then access the file again.

     

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Cheers,
    Leneth

Leneth_A's avatar
Leneth_A
MYOB Moderator

Hi JoanneMcG

 

Thanks for your post and Welcome to the Community Forum. It's great to have you here in the Community forum

 

I have reset that company file back to Active for you. This should allow you to login back into that company file as intended. Please restart AccountRight then access the file again.

 

 

Please let me know if you need further help.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

 

Cheers,
Leneth

JByrn49's avatar
JByrn49
Experienced Cover User
9 months ago

Hi

We are having the same issue.  Backup completed fine last night.  This morning was are getting the MYOB file is backing up message.  Happened to two files we need for invoicing.  Please help ASAP.

 

Kind regards

Janelle

  • Leneth_A's avatar
    Leneth_A
    MYOB Moderator
    9 months ago

    Hi JByrn49, 
     
    Thanks for your post and welcome here to the Community Forum. Thank you for sharing your concern with us. Apologies that you are facing issues with your company file that is stuck in backup status. We appreciate your patience and understanding. 
     
    In this matter, I checked the email address associated with your account and I can see that you have different product serial numbers. I have sent you a private message requesting the necessary information for me to assist you further. To access this, please click on your forum display picture in the top right-hand corner of your screen, then choose the envelope icon that appears. 
     


    Please let me know if you need further help. 
     
    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
     
    Cheers, 
    Leneth

  • Leneth_A's avatar
    Leneth_A
    MYOB Moderator
    9 months ago

    Hi JByrn49, 
     
    Thank you again for reaching out to the MYOB community, and we are glad that it is now resolved. We will be closing the thread now. If you encounter any further issues, please feel free to start a post again and one of our Moderators will attend to it. 
     
     
    Cheers, 
    Leneth

    • greenearth's avatar
      greenearth
      User
      4 months ago

      Hi there

      i am also having the same issue and can not get in the file.

       

      can you unlock it too?

      • Isaiah_C's avatar
        Isaiah_C
        MYOB Moderator
        4 months ago

        Hi greenearth,

         

        Thank you for your patience. I've responded to one of your posts. Please let me know if you need further help.

         

         

        Kind regards,

        Sai