Forum Discussion

JoanneMcG's avatar
JoanneMcG
Trusted Cover User
2 years ago

Myob file stuck in backup, its need to be reset please - urgent

Hello, my file is stuck in backup mode

I did a back up, it seemed to stop

It then said connection with server lost

I then received message saying back up complete

I tried to log back into file and its says that backup in progress

 

So something has gone wrong, please fix my file ASAP, I have to wages in the morning

 

thank you

  • Leneth_A's avatar
    Leneth_A
    2 years ago

    Hi JoanneMcG

     

    Thanks for your post and Welcome to the Community Forum. It's great to have you here in the Community forum

     

    I have reset that company file back to Active for you. This should allow you to login back into that company file as intended. Please restart AccountRight then access the file again.

     

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Cheers,
    Leneth

  • EuroFoodsQld's avatar
    EuroFoodsQld
    Contributing User
    31 days ago

    Hello, it has happened again. this is the second time in 4 days. It is crazy that myob doesnt offer 24/7 support and this is a reoccurring issue for the last 5 years.

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      31 days ago

      Hi EuroFoodsQld,

      I can see that you have already reached out to our support team for assistance and were able to fix this issue. If you have further queries, feel free to start a new post, and one of our team members will be happy to assist you.

      Regards,
      Earl

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.

 

Related content