Forum Discussion

ShellyHope2555's avatar
ShellyHope2555
7 months ago

Myob file stuck in backup, its need to be reset please

Hello, my file is stuck in backup mode I did a back up, it seemed to stop It then said connection with server lost I then received message saying back up complete I tried to log back into file an...
NikkyM's avatar
NikkyM
MYOB Staff
7 months ago

Hello,

To assist you promptly, could you please confirm the following information through a private message:

 

  • The serial number of your product - You can find this under Setup >> Company Information.
  • The company file ID - You can locate this under Help >> About AccountRight/Accounting.
  • The version of the software you are using - You can find this under Help >> About AccountRight/Accounting.
  • Your full name and email address.
  • The business name associated with the company file.

 

Once we have this information, we'll be better equipped to help you resolve the activation issue for your company file. 

 

Cheers,

Nikky

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